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MACS
Built, hosted and supported by Suburban
AI Contact Centre. Observe, interpret, decide and deliver every customer message, then assure it landed.
What you get
Six-stage pipeline: Observe → Interpret → Context → Decide → Deliver → Assure
Five agents: E-Log, Scene, CM, delivery, SURE
Fatigue, churn and SLA context before any message
Send / hold / batch / escalate / suppress decisions
Decision Log and Delivery Logs
Hands off to Scout and FMS for network faults
MACS is built, hosted and supported by Suburban on sovereign infrastructure in Abuja, and shares one login with every other Suburban product. Tell us about your business and we'll recommend the right plan.
Plans
Starter1 pillar, 5k conversations / mo
Growth3 pillars (CCS, ICS, ECS), 25k conversations
EnterpriseDedicated agents, custom SLAs
Hosted in Nigeria
Our team replies with a tailored quote
No obligation, no card needed
Often paired with
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